RETURN POLICY

RETURN POLICY:

  • If you are not 100% satisfied with your purchase within 30 days, Neil’s Jewellery and Exchange will be happy to allow you to return your merchandise for an exchange or store credit. 

  • All merchandise must be returned in its original, unused and unworn condition.

  • Store credit is valid 120 days from the time credit is issued.

HOW TO REQUEST YOUR RETURN:

  • Login to “My Account” with your username and password.

  • Select “Returns” to request an RMA number.

  • You will receive an email notification once your return request is approved. Please allow up to 48 hours for your request to be approved.

  • Choose shipping service of your choice with tracking capabilities.

  • All merchandise must be insured for the full retail price. 

  • Mail merchandise back to the address listed in the email within 5 days of your approved RMA notification. Please handle with care to ensure merchandise is not damaged during shipping. 

  • Returns must have approved RMA clearly written on outside of package to be accepted, otherwise they will be refused. 

Please mail all returns to the address below:

Attn: Neil’s- Returns

5600 Trail Blvd.

#17

Naples, Fl. 34108

RETURN OR EXCHANGE YOUR ONLINE PURCHASE IN-STORE:

  • You may return your online purchase in person within 30 days at Neil’s Jewellery and Exchange’s showroom. We are conveniently located in beautiful Naples, Florida. Please bring a copy of your receipt and packing slip for all returns and exchanges to be accepted.  

 

If you have any additional questions, please contact us at: (239) 592-6009

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